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Contact us

If you have questions or issues about your Mortgage account, here are practical ways to contact us:

Customer care

( Includes an automated reaction at any time)

- Phone: 1-800-848-9136
We accept operator relay calls.
Customer Care in Spanish: 1-855-280-4198

Online or mobile banking support

- Phone: 1-877-242-7372
We accept operator .
Outside the U.S.: 1-713-262-3300

Homeowner's insurance queries

Phone: 1-877-530-8951

Residential or commercial property tax inquires

Phone: 1-877-314-6353

Financial challenge assistance

Phone: 1-800-848-9380

Representatives are offered:

- Monday - Friday: 8 AM - 8 PM ET
Saturday: 9 AM - 6 PM ET
Sunday: Closed

Reﬁnance or request a mortgage

See our present purchase rates and re-finance rates. If you are interested in taking the next step to get preapproved, start online or call us at 800-447-1101.

Chase Employees

Chase employees thinking about a home purchase or re-finance ought to go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase workers).

For NY customers:

You may file problems about your Servicer with the New York City State Department of Financial Services or obtain additional info from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by going to www.dfs.ny.gov. You may also submit problems directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not registered with the Superintendent of Financial Services.

Email

You can send us a safe and secure message or question about your mortgage when you sign into your Chase account. We'll react within 1 business day.

Mail

If you want to send us a document or send a request, you can submit it to our safe and practical document center or mail it to an address listed below:

Customer Care Inquiries (through the U.S. Postal Service, including Certified Mail)

Mail Code LA4-6475

Home Lending Credit Bureau Disputes

Mail Code LA4-6945

Exclusive address for Notices of Error, Ask For Information, and Qualiﬁed Written Requests

If you want to get in touch with us to get details about your mortgage loan or to alert us of a mistake on your account, compose to:

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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Chase Home Lending

We use a variety of mortgages for purchasing a new home or refinancing your existing one. New to homebuying? Our Learning Center offers easy-to-use mortgage calculators, educational short articles and more. Our ultimate guide for first-time property buyers offers an overview of the procedure from start to end up. And from getting a loan to handling your mortgage, Chase MyHome has everything you require.

Buying a House

Whether you're figuring out how much home you can manage, approximating your month-to-month payment with our mortgage calculator or searching for preapproval for a mortgage, we can assist you at any part of the home purchasing procedure. See our existing mortgage rates, low down payment options, and jumbo mortgage loans.

Refinance

Refinance your existing mortgage to reduce your month-to-month payments, settle your loan quicker, or gain access to cash for a large purchase. Use our home worth estimator to approximate the current value of your home. See our existing refinance rates and compare re-finance choices.

Affordability

Our cost effective loaning options, consisting of FHA loans and VA loans, help make homeownership possible. Take a look at our price calculator, and search for property buyer grants in your area. Visit our mortgage education center for practical suggestions and information. And from making an application for a loan to handling your mortgage, Chase MyHome has you covered.

Home Lending Client Service

Go to Chase mortgage services to manage your account. Make a mortgage payment, get info on your escrow, submit an insurance coverage claim, request a reward quote or sign in to your account. Go to Chase home equity services to handle your home equity account.

About Chase

Chase serves countless people with a broad series of products. To learn more, check out the Banking Education Center. For questions or concerns, please contact Chase customer support or let us know at Chase problems and feedback.

- Fair Lending
SAFE Act: Chase Mortgage Loan Originators
Home Mortgage Disclosure Act (HMDA).
Help For Homeowners.
For New York Customers.
Non-Traditional Mortgage Disclosure (NTMD)( PDF)

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